Preemptive detection and proactive resolution of customer-impacting issues by triaging Device & IOT-Related issues vs. Network & Coverage issues, which can:
1. Reduce revenue loss due to a large number of devices with No Fault Found (NFF);
2. Predict Internet of Things (IoT) devices performance degradation affecting the device and the overall network;
3. Accelerate Time and resource-consuming mean time to root cause isolation;
4. Improve overall customer experience by isolating potential issues and accelerating the path to resolution
Artificial Intelligence Solution
Machine learning (ML)-based root cause analysis (RCA) provides insights for an actionable path to resolution. Network data-driven - not dependent on device-agent data. Domain expertise in network data ingestion and transformation.
Key Features Included
Determine priority-based actions for powerful, high-return impacts.
Detect issues before they impact customers.
Prevent poor customer experiences by reducing device-related issues (headsets, IoT, machine-to-machine ((M2M)).
Business Benefits & Consumer Benefits
Reduce revenue leakage due to No Fault Found (NFF) returns
Improve network performance
Improve the quality of experience for customers & decrease churn
Proactive and predictive account maintenance