Device Triage
Preemptive detection and proactive resolution of customer-impacting issues by triaging Device & IOT-Related issues vs. Network & Coverage issues, which can:
1. Reduce revenue loss due to a large number of devices with No Fault Found (NFF);
2. Predict Internet of Things (IoT) devices performance degradation affecting the device and the overall network;
3. Accelerate Time and resource-consuming mean time to root cause isolation;
4. Improve overall customer experience by isolating potential issues and accelerating the path to resolution
Artificial Intelligence Solution
Machine learning (ML)-based root cause analysis (RCA) provides insights for an actionable path to resolution. Network data-driven - not dependent on device-agent data. Domain expertise in network data ingestion and transformation.
Key Features Included
Recommendation Engine
Determine priority-based actions for powerful, high-return impacts.
Preemptive Detection
Detect issues before they impact customers.
Proactive Resolution
Prevent poor customer experiences by reducing device-related issues (headsets, IoT, machine-to-machine ((M2M)).
![Device_Triage_Image_Bottom[1].png](https://static.wixstatic.com/media/ef6f09_667d933ef6c140e99886fe9f4d71b874~mv2.png/v1/fill/w_980,h_368,al_c,q_90,usm_0.66_1.00_0.01,enc_avif,quality_auto/ef6f09_667d933ef6c140e99886fe9f4d71b874~mv2.png)
Business Benefits & Consumer Benefits
![Line_Detail[1].png](https://static.wixstatic.com/media/ef6f09_0c6ba5812ed94864ab377bf712b014ea~mv2.png/v1/fill/w_8,h_195,al_c,q_85,enc_avif,quality_auto/Line_Detail%5B1%5D.png){kind=small}
Reduce revenue leakage due to No Fault Found (NFF) returns
Improve network performance
Improve the quality of experience for customers & decrease churn
Proactive and predictive account maintenance